FAQ

WHO CAN ENTER THE ACCOMMODATION AUSTRALIA NSW AWARDS FOR EXCELLENCE?

The NSW Accommodation Australia Awards for Excellence is open to all current financial members of Accommodation Australia NSW.

IS THE 2025 AWARDS WEBINAR RECORDED AND ACCESSIBLE LATER?

In case you missed the webinar, our Chair of Judges provided expert tips & tricks on crafting a strong written submission and preparing for employee interviews:

Click HERE to watch the webinar recording.
Click HERE to view the webinar presentation slides.

CAN I ENTER MULTIPLE CATEGORIES?

Yes, you can nominate in as many categories as you wish, where your property meets the specific judging criteria.

THERE ARE SOME CATEGORIES THAT REQUIRE A WRITTEN SUBMISSION, DO I NEED TO SUPPLY THIS?

Yes, refer to the Nomination Information Book, any category that has part of the judging made up by “Written submission” must have a written component supplied along with your nomination fee. Your venue will not be judged if this is not provided, as this makes up a percentage of your properties total score.

I ENTERED THE AWARDS IN 2024, CAN I JUST REUSE THE SAME WRITTEN SUBMISSION FOR THE SAME CATEGORY FOR THIS YEAR?

No, you are not permitted to re supply a written submission that was entered in previous years for the same category. Each year a new submission must be provided which answers all the criteria. Judging criteria is subject to various changes each year, so the same submission cannot be used.

CATEGORIES THAT SAY “ANONYMOUS SITE INSPECTION”, DOES THIS ALSO STILL REQUIRE A WRITTEN SUBMISSION?

No, any categories which only say “Anonymous Site Inspection” do not require a written submission.

WHY DO WE HAVE TO PAY A NOMINATION FEE?

A nomination fee is required so the judges can be paid for their time both in your property to judge and to travel to your property as well as providing a report.

WHAT DOES IT MEAN IF SOME CATEGORIES REQUIRE “VOUCHER FUNDS” TO BE SUPPLIED?

Some categories require the property to supply additional funds to cover accommodation, beverages, meals, parking etc. Depending on the category, this may include the cost of accommodation, meals, beverages, parking and services costs that are associated with judging the property. This allows the judge to comfortably stay, dine and enjoy the property to its full extent without being inhibited financially. There is no limit to the value you put on the amount, as we encourage each venue to make it an amount that you feel adequately covers what will be judged, as each venue will differ in pricing. The requirements of voucher funds for each category is outlined in the Nomination Information Kit.

The following categories require additional funds;

• Best Casual Dining Experience
• Best Hotel Breakfast
• Restaurant of the Year (Mid Range – Superior Hotels)
• Restaurant of the Year (Deluxe - Luxury Hotels)
• Bar of the Year (Mid-Range – Superior Hotels)
• Bar of the Year (Deluxe - Luxury Hotels)
• Best Outdoor Experience (including rooftop bars)
• Best Health Spa & Wellness Experience
• Motel of the Year
• Apartment/Suite of the Year
• Best Boutique Accommodation Experience
• Mid-Range Hotel of the Year
• Regional Superior Hotel of the Year
• Metropolitan Superior Hotel of the Year
• Regional Deluxe Hotel of the Year
• Metropolitan Deluxe Hotel of the Year
• Luxury Hotel of the Year

Please note: we are not accepting vouchers as a form of payment in the 2025 NSW Accommodation Awards for Excellence.

IF THE JUDGING COST IS LESS THAN THE ‘VOUCHER FUNDS’ PROVIDED, WILL A REFUND BE PROVIDED WITH THE REMAINING FUNDS?

The 'voucher funds' provided are loaded onto a pre-paid Visa card (one for each venue and category) for the judge to be able to use anonymously.  For this reason, we are unable to provide a refund but will ensure the funds are spent by the judge in venue for the amount specified. We encourage each venue to make a decision for an amount that you feel adequately covers what needs to be judged for the category entered.

WHAT HAPPENS IF THE JUDGING COST IS MORE THAN THE ‘VOUCHER FUNDS’ PROVIDED?

The judge may not be able to complete all judging criteria. We encourage each venue to make a decision for an amount that you feel adequately covers what needs to be judged for the category entered.

HOW CAN WE BEST ESTIMATE THE FOOD AND BEVERAGE COSTS TO ADEQUATELY COVER WHAT WILL BE JUDGED?

The judge is aware of the amount of 'voucher funds' they are provided for the venue and category they are judging and will choose food and beverage items accordingly. Please note: it is common practice for judges to choose mid-range food and beverage items from the menu.

IS ALL THE JUDGING CONDUCTED BY AA NSW?

No, none of the judging is actually conducted by the AA NSW. All judging is carried out by independent third parties who are specifically hired by AA NSW to judge each venue. All comments, feedback and scoring from judging reports are the views of the individual judge and not AA NSW.

WHEN CAN I EXPECT THE JUDGES TO COME TO MY VENUE?

Judging can begin to take place any time after your completed nomination is received. All judging is completely anonymous except for the ‘people award’ categories where a personal interview is required to take place.

CAN VENUES RECEIVE COPIES OF THE JUDGING REPORT(S)?

Judging reports which contain feedback from judging your venue can be distributed upon request after the NSW Accommodation Awards for Excellence Presentation Ceremony has taken place.

HOW DO I START THE NOMINATION PROCESS?

Head to the NOMINATIONS/LOGIN tab and set up a property account. You can do this by clicking "Create Multiple Property Account" if you manage multiple properties or "Create Single Property Account" if you are only entering one property. Once logged in you can nominate your property in one or multiple categories, purchase tickets, upload written submissions, videos and photos.

WHAT IS THE DIFFERENCE BETWEEN A “MULTIPLE PROPERTY LOGIN” AND A “SINGLE PROPERTY LOGIN” WHICH DO I USE?

Two types of login accounts have been created for a more simplified nomination process for properties. As there are various multiple and independent properties that make up our membership, different accounts have been created to capture the correct information needed for judging.
If you are a part of a multiple property which include numerous venues within the one company please use the Multiple Property Login. This will allow you to then nominate and register each venue accordingly, but still track which group it belongs to. This also helps in collating all eligible groups for the “Group/Brand Operator of the Year” category. The Single Property Login differentiates which venues are independently operated and only one venue needs to be registered.

IS MY LOG-IN INFORMATION FROM THE 2024 AWARDS STILL ACTIVE?

No, all 2024 log-in information has been deleted. To nominate as either a Multiple or Single Property in the 2025 Awards for Excellence, you need to create a new log-in. This can be done by clicking ‘Create Multiple Property Account’ if you manage multiple properties or ‘Create Single Property Account’ if you are only entering one property.

HOW DO I BUY TICKETS, CAN I BUY THEM AT THE SAME TIME AS NOMINATING?

Tickets are available for purchase at the same time as nominations are open from. Ticket bookings will officially close Friday, 4 July 2025.

HOW DOES MY PROPERTY BECOME A FINALIST FOR SINGLE OR MULTIPLE OPERATOR OF THE YEAR?

In order to be eligible for Single or Multiple Operator of the Year you must enter a broad range of categories and be a finalist in the categories that you have entered.

CAN I GET A REFUND IF I DECIDE NOT TO ENTER THE CATEGORY AFTER I HAVE PAID?

If you change your mind after the closing date of nominations you will not be eligible to receive a refund.

DO I HAVE ANY RECOURSE IF I BELIEVE I HAVE BEEN JUDGED UNFAIRLY?

No. The judges’ decision is final.